Frequently Asked Questions
Everything you need to know about finding your perfect sleep.
Do you offer white-glove delivery and setup?
Yes, City Mattress provides professional white-glove delivery which includes bringing the new mattress into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy and sleep trial period?
We offer a 90-night sleep trial on most mattresses. If you are not satisfied after a 30-day break-in period, you can exchange your mattress for a model that better fits your comfort needs.
Will you remove my old mattress when the new one arrives?
Absolutely. When you select our premium delivery service, we can remove and responsibly dispose of your old mattress and foundation at no additional cost.
What kind of warranty comes with my mattress purchase?
All our mattresses come with a manufacturer's limited warranty, typically ranging from 10 to 20 years, covering defects in materials and workmanship under normal household use.
Do you offer financing options for larger purchases?
We provide several flexible financing plans through our partners, allowing you to pay for your new sleep system over time with low monthly payments, subject to credit approval.
How do I know which mattress firmness is right for me?
Our Sleep Experts recommend considering your primary sleeping position. Side sleepers usually prefer plush to medium models, while back and stomach sleepers often benefit from firmer support.