Returns & Exchanges

At City Mattress, your sleep quality is our priority, which is why we offer a comprehensive 90-night comfort guarantee on all qualifying mattresses. If you are not completely satisfied with your purchase, our streamlined exchange and return process ensures you find the perfect fit for your home.

Return Process

• 1.
  Sleep Trial Period

  Sleep on your new mattress for at least 30 nights to allow your body to adjust to the new support system before initiating a return.

• 2.
  Contact Support

  Reach out to our Sleep Experts via phone or our online portal to discuss your comfort concerns and verify your eligibility for an exchange.

• 3.
  Schedule Inspection

  We will arrange a brief home visit to ensure the mattress is in sanitary condition and free of stains or structural damage as per warranty standards.

• 4.
  Professional Pickup

  Our delivery team will arrive to remove your old mattress and, if applicable, immediately set up your new selection for a seamless transition.